Shipping policy

Last updated: September 20, 2026

This policy covers how we package, insure and deliver your order. If you have a question we haven't answered here, get in touch — see the contact details at the bottom of this page.

Where We Ship

We currently ship within the United Kingdom only. We're not able to deliver to PO boxes or BFPO addresses, as every order is sent using an insured, signature-required service that requires a residential or business delivery address.

Delivery Cost

Delivery is free and fully insured on every order, at no extra cost to you, for the full value of your item until it's signed for.

Processing Time

Most in-stock items are prepared, quality-checked and dispatched within 3–5 business days of your order being placed. Because certified diamonds are individually verified before they leave us, and some pieces are prepared to order, dispatch can occasionally take longer during busy periods — we'll email you if that's the case.

Custom pieces built through our Ring Studio are made to order. Dispatch times for these depend on the setting, stone and metal chosen, and will be confirmed at the time of your order.

Delivery Time

Once dispatched, orders typically arrive within 1–2 business days via our insured courier. You'll receive a tracking notification by email as soon as your order leaves us, so you can follow it to your door.

Signature on Delivery

Given the value of the items we sell, all deliveries require a signature, and the courier may ask for photo ID to confirm the recipient. If you're not available, the courier will typically leave a card with instructions to rearrange delivery or collect from a local depot.

Order Tracking

You'll receive a shipping confirmation email with tracking details as soon as your order is dispatched. If you haven't received this within 5 business days of ordering, please contact us.

Changing a Delivery Address

If you need to change your delivery address, contact us as soon as possible after ordering. We can usually amend an address before an order has been dispatched, but can't guarantee changes once it's on its way.

Delays

On rare occasions, deliveries may be delayed by courier disruption, severe weather, or exceptionally high demand (for example around holidays). If this affects your order, we'll email you with an updated timeframe.

Risk and Ownership

Your order remains our responsibility, and is covered by our insurance, until it's signed for at your delivery address. Ownership passes to you once delivery is complete.

International Orders

We don't currently offer international shipping. If you're ordering from outside the UK, get in touch and we'll let you know if this is something we can arrange for your order.

Contact Us

Questions about your delivery? Call +44 74 1737 8700, email leadingconsultantuk@gmail.com, or write to us at Leading Jewels, 450 Heathrow Cl, Bath Rd, Longford, West Drayton, UB7 0EB, United Kingdom.