Refund policy
Last updated: September 20, 2026
At Leading Jewels, every piece is inspected before it leaves our workshop, and we want you to be completely happy with your purchase. This policy explains how returns, exchanges and refunds work, and sits alongside — not instead of — your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
30-Day Returns
You have 30 days from the date your order is delivered to return it for a refund. This is more generous than the 14-day statutory minimum, and applies to standard, non-personalised items purchased from our catalogue.
How to Start a Return
Email us at leadingconsultantuk@gmail.com or use our contact form with your order number and the item you'd like to return. We'll confirm your return is eligible and send you a return authorisation and the address to send it to. Please do not send items back without contacting us first.
Condition of Returned Items
To qualify for a refund, items must be returned:
- Unworn, unused and in their original condition
- In the original packaging, including any presentation box and padding
- With any diamond or gemstone certificate(s) that were included with the item
- With any security tag or authenticity seal still attached, where applicable
Items returned without their original certificate, damaged, worn, or altered from their original condition may be refused or subject to a reduced refund.
Return Postage
Return postage is the customer's responsibility, except where the item is faulty or we sent the wrong item (see below). Given the value of the items we sell, we strongly recommend using a fully insured, tracked, signature-required service to send your return — we cannot take responsibility for items lost or damaged in transit back to us, and a refund cannot be issued for an item that does not arrive.
Refunds
Once we receive and inspect your return, we'll email you to confirm it's been accepted. Refunds are issued to your original payment method within 5–10 business days of that confirmation. Please note your bank or card provider may take a few additional days to show the refund in your account.
Custom, Bespoke and Personalised Items
Because they're made specifically for you and can't be resold, the following items are final sale and cannot be returned unless faulty:
- Rings built through our Ring Studio custom builder
- Any item that has been engraved
- Rings that have been resized
- Pierced earrings, for hygiene reasons
If you're unsure whether your item falls into this category, contact us before you order and we'll confirm.
Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, contact us within 48 hours of delivery with photos of the item and its packaging. We'll arrange a free return, and offer a full refund or replacement — your choice. This applies to custom and personalised items too; the final sale exclusion above only applies to items that are simply not wanted.
Order Cancellations
You may cancel a standard order for a full refund any time before it has been dispatched. Custom Ring Studio orders can be cancelled for a full refund before production has started; once production has begun, please contact us and we'll let you know what, if anything, can still be changed or refunded.
Exchanges
We don't offer direct exchanges. If you'd like a different size, style or stone, please return your original item under this policy and place a new order.
Your Statutory Rights
Nothing in this policy affects your legal right to cancel an online order within 14 days of delivery under the Consumer Contracts Regulations 2013, or your rights under the Consumer Rights Act 2015 if an item is faulty, not as described, or not fit for purpose.
Contact Us
Questions about a return or refund? Call +44 74 1737 8700, email leadingconsultantuk@gmail.com, or write to us at Leading Jewels, 450 Heathrow Cl, Bath Rd, Longford, West Drayton, UB7 0EB, United Kingdom.